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Customer Focus
We have a 95% customer retention rate. We have won customer satisfaction awards for the past 5 years. Our Customer Service Request Systems provides 24/7 availability for submitting service requests. Urgent customer requests immediately page a staff member who responds to customers needs within 1 hour, guaranteed. Our optional Support Agreements allow customers to plan and allocate dollars for planned cost control through out the year. Clients have 24/7 access to their project and budget status and are provided detailed billing on an agreed upon delivery rate. For the most beneficial training experience, we have in-house training facilities, conduct training on-site at our customer locations and provide training via the web.
Technical Expertise
We have a large .NET development staff knowledgeable about the latest technologies and support current iMIS and VanDamme products as well as develop new products for the benefit of our customers.Our development team is one of the leaders in the iMIS channel and have won product innovation awards for the past 4 years.Selected as a technology partner by Advanced Solutions International, the manufacturers of iMIS, for the development of the new .NET eSeries in iMIS 15.
Contact Info:
656 Kreag Road
Pittsford, NY 14534
phone: 585.586.4750 fax: 775.242.7478
info@vandamme.com

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