DigitalNow: Association Leadership in the Digital Age

Click on the links below for access to available video clips, session notes of keynote speakers and workshop PowerPoint presentations.

Day One

Keynote: Fred Reichheld

• Presentation (ppt)
• Notes (doc)

Keynote: Hugh Lee and Don Dea

• Presentation (ppt)
• Notes (doc)

"Future of Search" Panel Discussion

• Notes (doc)

Workshop Presentations

• Adding Member Value & Earning Lifetime Loyalty:
  An American Heart Association Case Study (ppt)
• eLearning: Extending Your Educational Mission (ppt)
• Making Associations Personal (pdf)
• Managing Intellectual and Social Capital (ppt)
• Measuring Your Web Presence (ppt)
• Taxonomy Workshop (ppt)
• Website Usability (ppt)

Day Two

Keynote: Thomas Stewart

• Notes (doc)

Keynote: Patty Seybold

• Presentation (ppt)
• Flight Deck Exercise (doc)
• Exercise (doc)

Workshop Presentations

• AHIMA Communities of Practice: Another Year, Another Level (ppt)
• Creating Value for Your Association With Virtual Communities (ppt)
• Content Management: From the Inside Out (ppt)
• Customer/Member Intimacy & the Technology Revolution. Are You Ready? (ppt)
• The "Rights Stuff" (ppt)
• Using the Web the Way Your Members Want (ppt)

Online Collaboration Panel

• Notes (doc)

Day Three

Keynote: Chuck Martin

• Presentation (ppt)
• Notes (doc)