As you move into the digital age, your ability to become a true web-enabled association and compete with new digital threats from such competitors as the dot-coms, will in a large part be based upon your ability to answer the following key questions:
- Is your Internet strategy integrated into and supported by your strategy, governance, and operational plan or does it stand alone in its own "web group" silo?
- Have you incorporated how you will conduct association governance over the net faster, reduce transaction costs for members and the association, and reach new markets?
- Have you created previously unavailable programming which creates new member value and a true competitive advantage through the Internet, or are you simply repurposing present programs?
- Does your site represent Fusion's Four C's of…
- Clarity of focus in design, navigation, branding, and messaging
- Community: The ability to help create, enhance, and develop both lasting and short term frame communities
- Content: Is the content complete, searchable, navigable, and easy to attain within the context of your target markets' needs or is it a massive database of 200,000 pages with no indexing and categorization?
- Commerce: Are you enhancing and creating efficiencies within present and future market places relevant to your targeted groups?
- Do you know the issues and problems your members face, the solutions they seek, and thus the knowledge, tools, and learning they require?
- Do you have the online databases, just-in-time tools, and online learning products to meet the needs of your profession and its extended supply chain?
- Have you benchmarked against your peers, competitors, and best in breed, including for-profits?
- Most importantly, have you decided who are your primary customers and what is your end goal?